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If it isn’t, you’ll have to fix or activate an account and then connect it to an Alexa-enabled device before listening. Search to be sure the song you’re looking for is there and that your account is active. You should also sign into your music services directly through their websites. If anything isn’t connected, you’ll have to log in with your user ID and password. Check the various services listed there and ensure that they are connected.
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You should download and install it to your phone before troubleshooting the music service connection. You connect your music apps to Alexa using the app. The streaming service could be down and unable to comply with Alexa’s request.Your music account may not be connected to your Alexa device.
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The song may no longer be available on the platform.There are a few aspects to checking whether the song is actually available. Most electronics have a way to hard reset without actually deleting your settings.
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Check the steps for the device you’re using, and follow them exactly. Other devices might require removing batteries or other steps. You want it to fully shut down before you turn it back on. Plug it back in and wait for it to connect and be ready.Leave it unplugged for at least a minute.For an Amazon Echo, however, you do the following:
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Since there is more than one device running Alexa, you may need to check your manual if it is unusual. The first thing you should do is reset the device that you’re asking Alexa to play on. After that, check through your account settings, see whether there’s an issue with the song, and check your connection to various streaming services.
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How to Fix Alexa Won’t Play MusicĪlways start your troubleshooting by seeing whether a quick reset will fix your device and get Alexa back to playing some music for you. Most problems with these devices are straightforward and quick to fix. No matter why your Alexa device isn’t playing music, there’s a fix. You may have requested something that isn’t available.